At Edmund Stay, we prioritize prompt and secure delivery of your orders to ensure a smooth and satisfying experience. This Shipping Policy outlines how we handle delivery, shipping timeframes, and important information related to receiving your products.

1. Order Confirmation and Processing

Once you place an order, our team will review and confirm the details. You will receive an order confirmation with relevant information, including product details, delivery time estimate, and total cost. If any issues arise (such as unavailability or delivery restrictions), we will contact you immediately to offer alternatives or cancel the order.

2. Delivery Coverage

We deliver to a wide range of locations. If your address falls outside our current delivery zones, we’ll do our best to find a solution or notify you promptly if delivery is not possible. Our team may reach out to confirm directions or delivery arrangements for remote areas.

3. Delivery Timeframes

We aim to deliver orders as quickly as possible. While actual delivery times may vary based on your location and item availability, typical orders are delivered within 3 to 7 business days. Some items may ship faster depending on stock and destination.

You will be informed of the expected delivery timeframe during order confirmation. If there are any delays due to weather, logistics, or other unforeseen circumstances, we will notify you and keep you updated.

4. Shipping Fees

Shipping fees, if applicable, will be communicated clearly during the order process. We aim to keep delivery costs minimal, and in some cases, promotional free shipping may be available.

No hidden charges will be applied. The full cost, including any applicable delivery fee, will be disclosed before the order is finalized.

5. Cash on Delivery

We operate on a Cash on Delivery (COD) model. This means:

  • No payment is required in advance.
  • You pay for your order in cash at the time of delivery.
  • Please ensure that someone is available to receive the package and make the payment.

We recommend preparing the exact amount to make the transaction smooth for both you and the delivery personnel.

6. Delivery Confirmation and Inspection

Upon delivery, you or someone on your behalf should inspect the package for any visible damage or errors. If there’s an issue with the order (wrong item, damaged product, etc.), notify us immediately so we can resolve it promptly.

7. Contact and Support

If you have any questions about your delivery, expected arrival, or shipping charges, our team is here to help.
📧 Email: [email protected]